FAQ – Frequently Asked Questions

What is DWGShare Shop?

DWGShare Shop is a digital marketplace within the DWGShare ecosystem that provides downloadable CAD drawings, 3D models, architectural resources, and design-related digital files.

Are these physical products?

No.

All products sold on DWGShare Shop are digital downloadable files only. No physical items will be shipped.

How do I download purchased files?

After successful payment, download links will become available in your account and/or purchase confirmation email.

Please download and back up your files after purchase.

Can I use the files for commercial projects?

Yes.

Files may be used for personal or internal commercial workflow purposes under our License Agreement.

However, redistribution or resale of the original files is strictly prohibited.

Can I resell or share downloaded files?

No.

You may NOT:

  • Resell files
  • Redistribute files
  • Share files publicly or privately
  • Upload files to other websites, cloud drives, Telegram groups, Discord servers, or marketplaces

Unauthorized redistribution may result in account suspension or legal action.

Are the files construction-ready?

Not necessarily.

Files are provided primarily for:

  • Educational purposes
  • Design reference
  • Workflow assistance
  • Inspiration

Users are responsible for reviewing and verifying all files before using them in real-world projects.

Which software can open the files?

File compatibility depends on the product format.

Common supported software may include:

  • AutoCAD
  • SketchUp
  • Revit
  • 3ds Max
  • Blender
  • Rhino
  • Other compatible CAD/BIM software

Please review product descriptions carefully before purchasing.

Do you offer refunds?

Due to the nature of digital products, all sales are generally non-refundable once files have been downloaded or accessed.

If a file is substantially corrupted or unusable, please contact support for assistance.

For more information, please review our Refund & License Policy.

Why is my file different from the preview images?

Minor differences may occur depending on:

  • Software version
  • Fonts
  • Plugins
  • Rendering settings
  • Proxy objects
  • External references (Xrefs)

These do not constitute defective products.

Do I need an account to purchase?

Depending on the checkout system, an account may be required to manage downloads, purchases, and memberships.

Is account sharing allowed?

No.

Accounts are intended for single-user access only unless otherwise stated.

Can I use your files for AI training or datasets?

No.

Using DWGShare Shop content for AI training, machine learning datasets, scraping, or automated harvesting is prohibited without written permission.

What payment methods do you accept?

Available payment methods may include:

  • PayPal
  • Visa
  • Mastercard
  • Other supported payment gateways

Available methods may vary depending on your region.

How can I contact support?

Please contact us through the Contact page on: https://shop.dwgshare.com/contact-us/